GRIEVANCE REDRESSAL
Grievance Redressal
सार (हिन्दी): शिकायत के लिए सक्रिय काम होना ज़रूरी नहीं। संदर्भ संख्या मिलती है। लक्ष्य: 48 घंटे में पावती और एक महीने में निपटान।
How to complain
You do not need an active job to complain. Use Report an issue and choose “Complaint”. You will get a reference number immediately and can check the status without logging in. You can also email Namaste@koochbhi.com with your reference.
Our service targets
- We aim to acknowledge a complaint within 48 hours.
- We aim to resolve it within one month.
- Urgent safety reports are looked at first.
These are internal targets set to align with consumer-protection requirements. They do not limit any statutory right or timeline. Legal review of the applicable rules is pending.
Grievance Officer
Name: Grievance Officer name — to be published after company confirmation
Designation: Designation — to be published after company confirmation
Contact: Email / phone — to be published after company confirmation
India-resident compliance contact: Name and contact — to be published after company confirmation
Designation: Designation — to be published after company confirmation
Contact: Email / phone — to be published after company confirmation
India-resident compliance contact: Name and contact — to be published after company confirmation
Escalation and appeal
If you disagree with our response, reply with your reference and ask for review, or file an “Appeal”. You may also approach any consumer forum, regulator or court available to you under Indian law.